Proud to be an endorsed Which? Trusted Trader

 https://trustedtraders.which.co.uk/businesses/rapid-repair-drain-care-ltd/

 

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COMPLAINTS POLICY

Rapid Repair Drain Care Limited always endeavours to provide the best service and products for its customers.  However, on rare occasions there may be times where customers may not be completely satisfied.

To be able to put things right as soon as possible, please read the complaints procedure below which will be responded to promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to the company's usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please get in touch as soon as you can so any problems can be rectified as soon as possible.

Company's Procedure

Telephone: 07818 411 945 

Write: Rapid Repair Drain Care Ltd, 1 Brinsmead Court, Rothwell, Leeds, LS26 0WL 

(Please request proof of receipt if posting) 

Or email: info@rapidrepairdraincare.com

Aiming to respond within seven days of receiving your complaint and where possible, providing you with a date to remedy any issues raised.

For any complaints that cannot be resolved using the company's procedure, as a Which? Trusted trader there is the option to use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website: http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

 

 

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