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Customer Reviews

Shelena Richards

Zoe Roley

We have over 270 genuine 5 star reviews on Which?, Google, Facebook and Yell.
Called up for some advice one evening. Got some sound advice and help for no cost, and it’s sorted my issue out. This is the man I will be calling if... I have problems in the future!read more
Orinder Chohan
Orinder Chohan
18:15 12 Jul 22
I arranged for Simon to sort a drain problem in our local church (Wigton Moor) car park. Lovely guy, efficient and utterly professional. Great value... and I’d have no hesitation in contacting him if I have a personal drain issue. Can’t recommend Simon too highly.read more
Andrew Anderson
Andrew Anderson
12:00 16 Jun 22
I honestly cant fault Simon and Sam, from start to finish top notch Service, the effort they put in was outstanding. Throughout the work carried out... on the large job in the celler at my home, they communicated everything. They were friendly, courteous and professional at all times. Sadly for me I only found the company after 2 other people had let me down, I wish I had used them from the get go.read more
Simon Stonier
Simon Stonier
16:43 09 Jun 22
Called Simon to sort out internal drain issue. Quickly established the problem and provided solutions. Was able to come back and carry out work in... good time . Professional and fairly priced. Would use service again if needed.read more
Mobina Begum
Mobina Begum
19:26 01 Apr 22
Excellent, friendly and professional service. Very swift and thoughtful in terms of service offered to fix issue with external kitchen drain.... Explained problem to me and didn't patronise me because I was a woman- much appreciated. ALso very competitive price for the area. Simon used a camera to get to the root of the problem rather than just fixing it. Much better service than others I have used in the past. Highly recommended,read more
Emma Moss
Emma Moss
13:32 28 Mar 22
Fantastic quick and reliable service. Fairly priced. Just what we needed. Also great technology to investigate the matter and come up with solutions... on the spot. Highly recommend!read more
Mihaela Gruia
Mihaela Gruia
21:52 17 Mar 22
very good service, knows what he's doing! Problem sorted.
Target Properties
Target Properties
10:02 23 Feb 22
I highly recommend rapid repair. We had a rodent problem caused by a crack in our sewer. Simon was very helpful & transparent. He did a patch line... repair to the drain. He put a camera down the drain to show his work.read more
Yusuf Saeed
Yusuf Saeed
00:27 02 Feb 22
Very efficient and thorough throughout the job.
Wayne Ball
Wayne Ball
22:26 28 Jan 22
Amazing! Simon arrived and fixed the problem super fast, and is reasonably priced. Awesome guy and company!
putowtin
putowtin
11:36 15 Jan 22
Prompt helpful and efficient. Will happily recommend to family and friends.
Hilary Seed
Hilary Seed
14:47 19 Nov 21
I can highly recommend Simon at Rapid Repair Drain care. I picked this company because it was listed online by Which? as a trusted trader, and it... totally lives up to its accreditation. Simon was friendly, extremely professional, had all the state of the art equipment and took time to explain and make a record of the work he was doing. He was also really helpful in scheduling a specific appointment time because of my elderly mother's circumstances. Thanks Simon!read more
Kerry Maxwell
Kerry Maxwell
08:54 31 Oct 21
Excellent and reliable service. Very pleased with the work carried out.
Louise Vickers
Louise Vickers
09:07 20 Oct 21
Fantastic service - quick to find the problem, solution and action and also very clear and detailed with the explanation of the issue and what what... being done. Very friendly and reasonably priced too - would highly recommend!read more
Lauren King
Lauren King
08:43 13 Oct 21
Highly recommend Simon at Rapid Repair Drain Care. His service is 2nd to none. Keeps you updated at all times with text message. Has all the high... tech equipment but charges a fraction of the big companies prices. Have used him on a couple of occasions and never fails. Thanks for saving us nearly 5k just by showing honesty and telling us to speak to.Yorkshire water. They have been in touch and confirmed all work will be carried out by them for free. Any other company would have just done the work & charged us. Keep up the good work and thank you. (Flores-Adrian).read more
A Akram
A Akram
06:47 11 Oct 21
We booked Simon to perform a drain mapping on a 1906 semi-detached house that we are currently renovating. We didn't want a complete drain survey... drawn up, just depth and direction marked up on the ground with spray paint. He was recommended by another drain specialist who didn't have the equipment to do this particular work.He arrived on time; we even received a text message beforehand with an estimated time of arrival allowing us to track his location.Simon was very professional, knowledgeable and explained everything as he worked. The equipment he used was kept very clean and organised. I'm a bit of a perfectionist myself so this was good to see.As part of the job he located a Buchan Trap at the end of the driveway and we could clearly see on the CCTV that this must have recently got blocked and was backed up with water (good job I booked him when I did). He managed to get the water jet out and clear this blockage very quickly in order to allow him to continue the mapping.Additionally, part of the mapping he was performing was under a large pile of rubble that was on the driveway. He helped me to shovel this out of the way also to allow him to continue the work. I definitely wasn't expecting him to help with this but really pleased that he did. Thank you.I also discussed with him about replacing the existing drainage pipe work as part of the house renovations but he said that the pipes were in good condition and suggested having them lined instead with fibre glass as an alternative way to save time and money. He even showed me samples of pipes that had been lined. This is definitely something I will consider in the future.The job was very well priced and only took 75 minutes. After the work was complete I received an email (whilst he was still on site) containing an invoice, photos and a video documenting the work that had been done.Before booking this job I was considering hiring the equipment and trying to do the work myself but now having seen the work done and the various equipment used I am so glad that paid a professional. It was so much quicker and cheaper than what I could have done.Obviously, I cannot speak for his other work but I suspect that it is also carried out with great professionalism. I therefore wouldn't hesitate to call him again.Thank you Simon.read more
David Powell
David Powell
10:07 08 Oct 21
Simon was very professional and turned up when he said he would. He sends a message when he's on his way. I wouldn't hesitate using him again and... will recommend to family and friends. Thanks for fixing our drainpipe and leak under the sink so quickly!read more
GlutenFree Adele
GlutenFree Adele
20:43 20 Sep 21
Simon did a wonderful job of clearing out my clogged up drain.He explained the issues using his CCTV camera, and did the job in a competent manner.... Was happy to pay the quoted price.I would highly recommend Rapid Repair drain care.read more
Arif Mahmood
Arif Mahmood
16:42 08 Sep 21
There was a problem with my drains, so I called simon out initially to assess. He showed me the problem using a camera and explained everything to... me. He managed to be able to do the work there and then and fixed 3 cracks in an old drain pipe.He was lovely to work with. Professional, friendly, helpful and if I had questions he was happy to explain everything. I would be happy to recommend. Thankyou again for putting my mind at rest!read more
Laura Bairstow
Laura Bairstow
07:01 05 Jul 21
Excellent service, and very reasonable. Highly recommend. Speedy service and sorted my problem within 24 hours. Thank you very much
Shelley Johnson
Shelley Johnson
17:14 27 Apr 21
Fantastic service from Simon, we had a blockage which turned out in then end to be Yorkshire Water's responsibility, we called quite a few private... plumbers prior to finding this out and Simon stood out for his professionalism and how he gave up his time to advise us on the issue over the phone. He went through what the possible issue could be, and even advised that we get Yorkshire Water out so that we could determine if it was a private issue or one that he would have to attend. Would definitely use and recommend!read more
Richard Shepherd
Richard Shepherd
19:22 05 Apr 21
Simon has been great throughout, he has always kept in contact for his estimated time of arrival and once he arrived he did a great job on our... blocked drains and at explaining what he had done and what needs to be done next. The use of his cameras was a great addition to understanding everything and he explains things in a way that's easy to understand, plus he spends the time with you until he feels you understand as well, great customer service and great job! Would definitely recommend.read more
Kieran Sheppard
Kieran Sheppard
18:04 22 Mar 21
Great service & reasonable price. Prompt, efficient & friendly.
John Crook
John Crook
20:34 10 Mar 21
Honest reliable service saved me thousands after a company had told me my drains had collapsed which Simon showed me was not the case I would highly... recommend this companyread more
Marina Grimshaw
Marina Grimshaw
08:11 10 Mar 21
Professional, knowledgeable and efficient. Found the issue, communicated the solution, got on with the job and has the modern kit to do it well. ... Friendly and happy to talk through problem.read more
Ben Hunter
Ben Hunter
11:48 03 Mar 21
Simon does exactly what it says on his van! Following 5 months of problems with rodents, Yorkshire Water carried out some repair work on their... assets. When I called them again 3 months later because of the on-going problems, they tried to fob me off by saying they had carried out ALL the necessary repairs. Thank goodness for Simon. He carried out a THOROUGH survey of all the drainage system outside my property and located 3 areas where the drains had collapsed. Now that he has done the job the water company should have done themselves last year, I am waiting for them to come and repair the damage. Thanks Simon, great job!read more
Julie Birdsall
Julie Birdsall
11:18 24 Feb 21
Punctual and thorough.
Oliver Robertson
Oliver Robertson
20:47 23 Feb 21
Amazing company. Simon came out to do some lining work on my drains, after previously having a survey and quote from another company who didn’t seem... very good. The other company didn’t inform me that the drains were the responsibility of Yorkshire water. However, Simon informed me straight away that I shouldn’t be paying for the work as it was up to Yorkshire water. This was a big job and he could have just done it, taken the money and I would have been none the wiser. Due to Simon’s honesty and knowledge, we have saved thousands. If you are looking for a reliable, honest company to complete any drainage work, this is the one. I wouldn’t hesitate to call them if I needed any drainage work in the future! Also, the price quoted based on the survey I had was very reasonable.read more
Zoe Cook
Zoe Cook
14:00 23 Feb 21
Brilliant service from Simon. Great communications and fast, clean outcome. Thanks. Highly recommend
Stuart Borrill
Stuart Borrill
18:39 12 Feb 21
Great service from Simon today! He was prompt, professional and sorted out the problem quickly. Thank you and would highly recommend.
Kathryn Morton
Kathryn Morton
11:15 11 Feb 21
Fantastic, professional, quick service from a lovely bloke. Removed toilet and blockage Within the call out hour, good price!
Amanda Chadwick
Amanda Chadwick
19:12 04 Feb 21
Great and conscientious service. The job is timed so you know exactly what your paying for. Signed and invoice came through straight away. Wll... DEFINATELY be using again.read more
Alison Rollings
Alison Rollings
16:58 28 Jan 21
Fantastic service and very reasonably priced. Would definitely recommend to friends and family. Simon saved me about £500 by repairing my underground... drain without digging it up..top job!read more
Matthew Hayden
Matthew Hayden
20:05 27 Jan 21
Great service and quality repairs to my Victorian drain, only took three hours to repair two badly cracked pipes with resin liners - no more tree... root problems and blockages now👍🙂read more
Chris de whytell
Chris de whytell
11:49 22 Jan 21
Really good service and solved our problem which others had failed to do!
Mike Lowery
Mike Lowery
12:27 11 Jan 21
After having the drains back up every week we got in touch with Simon who cleared the drains with a high pressure hose and used a camera to make sure... it was clear and to show me where the problem might be. He gave really good genuine advice on what options we had and who to contact to get the work sorted. It could have been very easy for him to try to push me towards having him do some quite extensive work but he didn’t. Very professional and thorough would 100% use Simon again and recommend him to anyone needing any of the services he provides.read more
David White
David White
12:16 07 Jan 21
Excellent and efficient service, and Simon is a really friendly chap
James Clarkson
James Clarkson
18:49 23 Nov 20
Absolutely fantastic company. Simon and the team turned up to inspect a blocked drain. Job went from bad to worse as they investigated, drain having... collapsed under the building under concrete floors and other complications. They just got stuck in and showed great professionalism, knowledge and skill. After a much bigger job than expected they fixed everything, restored the floor and excavated areas very tidily. So glad I had them on the job. Thank you guys and well done.read more
paul greenwood
paul greenwood
20:45 19 Nov 20
Simon has just been to see to my blocked gully. He was very friendly, professional and clearly knowledgeable. He was supposed to visit my property to... size a quote for the job. However having arrived and seen the nature of the blocked gully (with extensive roots) he stayed for almost an hour to try to get to the bottom of it. Working with care, skill and attention at 8pm in the evening shows he is a diligent and honest worker. I wouldn't hesitate to contact him for any future jobs.read more
Rachel Lau
Rachel Lau
21:54 03 Nov 20
Simon was excellent. Arrived when he said he would, solved the problem, gave advice and cleaned up afterwards. 5 star service, thank you!
Will Menzies
Will Menzies
09:09 26 Oct 20
Simon and team did a great job installing a manhole cover and relining pipework at both the front and back of my property. From initial diagnosis and... estimation to completion, the work was done efficiently and tidily, and all queries were answered. I recommend this company :)read more
Kat Hobdell
Kat Hobdell
12:26 17 Oct 20
Great job by Simon and his team. Really thorough and professional. He used robotics tech to identify the problem and to line the existing drains... avoiding the need for extensive digging of our stone paved yard. The small amount of excavation that was required was done really neatly and reinstated with care. Simon kept me informed throughout the works, from initial visit to completion, providing a photographic record of the works completed. A top job by all of the team. I'd recommend them without hesitation.read more
Alan Beswick
Alan Beswick
14:15 29 Sep 20
We called Simon on Monday and by 7.30am on Tuesday he was here helping us out. We had a rubber end of drain rod stuck down the drain, however after... Simon was able to use CCTV camera for an extremely reasonable price compaired to others. He was able to tell us exactly the problem with a loose seal on one of the pipes. He thoroughly checked every pipe every way to try and get to the full issue. His friendly manner was great and had some super advice for going forward. Fantastic, efficient service wouldn't hesitate to recommend Simon again, many thanks for your help Simon.read more
Heather Andrews
Heather Andrews
08:10 22 Sep 20
I was really impressed with this service. They attended quickly, communication was fantastic (you receive a text and phone call about 30 mins before... the team arrive), diagnosed the problem, made a repair, and gave a follow up appointment to check everything had been completed properly. All within the space of about a week.Everyone I dealt with was polite and friendly, and I thought the price was fair.Having had bad experiences with other drainage comapnies over the last 12 months, it was a massive relief to deal with a decent, professional outfit.read more
Stuart Giddens
Stuart Giddens
08:20 21 Sep 20
Can't rate this guy enough! Came out within a few hours to sort out someone else's bodge job! Took the time to explain to me what was wrong and why... which was extremely helpful! Now awaiting quote for his company to come fox the job! Thank you very much!read more
Sandie Large
Sandie Large
19:42 04 Sep 20
Really professional, reliable and personable. Efficiently checked and cleaned drains as agreed for a reasonable price. Would definitely recommend.
Helen Cliffe
Helen Cliffe
12:21 24 Aug 20
Very friendly and efficient service. Simon helped us out with his knowledge and we'd definitely use him again!
Harrison Stanford
Harrison Stanford
16:04 23 Aug 20
Great, thanks.
V PKT
V PKT
10:42 21 Aug 20
I called this company at 16.22 and Simon was with me before 5pm. He cleared a blocked kitchen drain, explaining to me what the problem was and... sorting it out efficiently and with minimum fuss. He also had a bit of equipment that looked down the pipe into the main drain to see if there was a larger problem further on and was able to reassure me about this. Very easy, no fuss, very pleasant to deal with at a reasonable call out fee. Would definitely use again. I also liked the photos that came with the invoice showing exactly what had been done.read more
Sarah Hills
Sarah Hills
09:53 23 Jul 20
I initially contacted Simon as we had a suspected collapsed drain. He came out same day and surveyed the drain, which had collapsed and discussed... several options for repair.We agreed on a solution and received a quote shortly afterwards.The remedial work was done the following week, was completed quickly and professionally and we now have fully working drainage.I would highly recommend Simon and his team.read more
Debbie Binnersley
Debbie Binnersley
20:45 22 Jul 20
Definately use again! And reasonable prices.
Holly Crossley
Holly Crossley
16:40 23 Jun 20
Excellent service. Simon came when promised and as ours was a straightforward job he as able to sort it out immediately. Would highly recommend... Simon, he is a friendly guy who knows what he is talking about. Reasonably priced as well.read more
Kevan Warne
Kevan Warne
08:43 15 Jun 20
Great ExperienceHad a cctv drain survey completed, very professional and thorough throughout. Took time to explain all questions asked and service... was excellent. Really reliable and reasonably priced, would use in the future if needed and recommend to all. Thank youread more
Jo Sharp
Jo Sharp
14:26 10 Jun 20
Great service. Thoroughly nice bloke -- reliable, friendly, professional and knowledgeable. He showed up quickly, found the issue quickly, and... provided me with a quote before the end of the day. Less than a week later, he was back to fix the issue. Compared to other drain repair services, he's also very reasonably priced. Would definitely recommend.read more
Rik Measures
Rik Measures
08:47 29 May 20
Great service from Simon! Came within a few days and sorted our outside drain. Highly recommend his services. Thank you again Simon!
Victoria Kaye
Victoria Kaye
14:48 25 May 20
Lifesaver, thank you.Top bloke and top service, wouldn’t use another drain company.Simply brilliant.
Ian Armitage
Ian Armitage
18:26 15 May 20
Came within half hour of ringing, fast, polite , efficient and the cheapest I could find, can't fault him and happily recommend him.
Matthew Hutchinson
Matthew Hutchinson
10:20 02 Mar 20
Very quick and friendly service at a reasonable price. We would recommend Simon for any drain problems. Thank you very much. Simon
Bryan Pinder
Bryan Pinder
20:30 09 Jan 20
Spot on chap! Came on time! Went above and beyond for us and sorted all problems. Definitely recommend the guy! Any drains related issues just give... him a shout. Not many honest tradesmen around nowadays. 👍🏽 Thank you Simon for your time!read more
M K
M K
09:50 03 Jan 20
Simon visited at short notice to unblock external waste drain pipes at my property. Used cctv equipment to inspect the pipework, as well as a high... pressure water jet to clean them out. Very friendly and couldn't be more helpful, would highly recommend.read more
Luke Goodwin
Luke Goodwin
14:59 02 Jan 20
We needed a plumber urgently and received fantastic service from Rapid Repair Draincare. Extremely professional. Would not hesitate to use them... again. Very highly recommendedread more
Jan Kelly
Jan Kelly
20:17 21 Nov 19
Great service and sorted out our issue quickly and efficiently and made sure we fully understood what was needed to be done and the cause. Highly... recommend A+read more
Steve Johnson (Steve Johnson Bodybuilder)
Steve Johnson (Steve Johnson Bodybuilder)
19:49 01 Nov 19
Arrived within 24 hours,100% professional.Located and dealt with the issue that Yorkshire water failed to find and said wasn't in their area of... responsibility anyway and is providing a report with diagrams as to what he has found/doneHas put Yorkshire water to shame .If you have drains issues,Simon is THE manread more
Michael Robson
Michael Robson
16:56 25 Oct 19
Great guy, who provides great service, you can not get better service just a tad on the expensive side.
Anis Muhammad
Anis Muhammad
09:59 17 Oct 19
Top service Simon. Prompt, efficient andexplained everything fully. Can highly recommend!!
Deborah Franklin
Deborah Franklin
12:50 04 Oct 19
I had an unpleasant smell coming through the kitchen floor in the morning once the shower had been used. I'd had enough and googled a drain company... and found Rapid Repair Draincare. I looked at the 5 star reviews and Knew I'd found the right one to use.So I called and spoke to Simon. He found time to pop over and complete a cctv inspection on the same day. Once he'd clearly explained the potential issue and proved it on his cctv I quickly agreed to the job to be done. He came back the next day and did a clean efficient job and explained again via showing me the cctv of the work done.To conclude, Simon is an excellent and honest tradesman whom I'd strongly recommend to anyone. Cheers Simon.read more
Andy Lammond
Andy Lammond
15:15 10 Sep 19
Simon was here within minutes and did a great job. Highly recommend
Ben Lodge
Ben Lodge
10:37 04 Jul 19
Always a bit of a leap of faith when you get a job like this done, but it was excellent: the drain was jetted to remove the blockage, inspected with... CCTV, images captured and emiled to me, everything washed down and brushed up. All very quick and efficient. Couldn't have have been more friendly and helpful. Great value too. Cannot reccommend highly enough.read more
John stonard
John stonard
06:04 25 May 19
We had a serious blockage in our toilet. Simon came the same day and resolved it. The charges were nominal considering the nature of the issue.... Professional, friendly and efficient. Would definitely engage their services again.read more
Karthik Murali
Karthik Murali
08:21 13 Apr 19
Simon came within an hour and not only cleared the blockage but checked the whole drain with a camera and highlighted another issue which us the... responsibility of Yorkshire Water. Great service from a very nice guy.read more
Gary Moore
Gary Moore
12:33 25 Mar 19
Great service, came to property within 24 hours of initial call. Diagnosed the problem within minutes. Would definitely recommend.
Katie Fryer
Katie Fryer
20:49 29 Jan 19
Always great service. Simon was happy to give his professional advice to the builders working on my extension which was invaluable in achieving the... best possible drainage solution.Highly recommended.read more
Geraint Bowen
Geraint Bowen
12:35 29 Jan 19
Professional and efficient service.
Guy Latham
Guy Latham
14:19 14 Jan 19
Blocked drain cleared in less than half an hour, reasonable charges, friendly guy
Michelle Lian
Michelle Lian
21:42 07 Jan 19
Absolutely brilliant service. Came out within 10 minutes from making the call. Very helpful and honest and most of all Value for money. The service... you receive is second to none. This company has all the state of the art equipment and is considerably cheaper than other companies. Thank you.read more
Rowdy Singh
Rowdy Singh
19:56 01 Nov 18
An unknown blockage was found, fixed and completed in super fast time. We don’t have to close the business and risk losing money thanks to Rapid... Repair Draincare. Can’t recommend highly enough for a professional and thorough service!!read more
Mark Baber
Mark Baber
12:18 04 Oct 18
Really quick and professional service, excellent communication, helpful and knowledgable. Highly recommend
Claire Naylor
Claire Naylor
12:08 20 Aug 18
Quick same day response. Simon sorted the sink blockage in no time and the rate included jetting which some companies charge extra. Would recommend.
Banjo Bobbb
Banjo Bobbb
16:09 16 Aug 18
Really easy to use, great communication, professional and highly recommended
Jennie Latto
Jennie Latto
08:26 16 Jul 18
Simon came and did a fantastic job. He was on time, extremely friendly and professional, and stayed to do the job even though I expected him to just... look at it this evening following a long day working on another job. He is incredibly helpful and knowledgeable. I wouldn't hesitate to recommend his services to anyone needing drain care.read more
Keeley McEvoy
Keeley McEvoy
20:14 24 Apr 18
Simon was very friendly and helpful. He fitted me in quickly, turned up when he said he would, and got the issue sorted out promptly. I would not... hesitate to recommend Rapid Repair Draincare to friends and family. Thank you for today!read more
Sadie Ferriday
Sadie Ferriday
17:26 25 Jan 18
Very honest and good value. Simon charged less than competitors, did an excellent job, and didn't try to push a hard sell on anything
Mark Phillips
Mark Phillips
10:23 14 Jun 17
rapid repair drain care which? trusted trader
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